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A founder’s email that answers customer questions one by one

Sézane · Fashion and accessories

Most brands answer criticism with a statement. Sézane’s founder wrote to subscribers and worked through their questions one at a time.

Sézane’s founder email on a phone, its questions on essentials, pricing and materials in view, beside a rack of the season’s clothes.
Image: Sézane

The branding lesson

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Brand
Sézane · Visit Sézane
Image
Sézane
Industry
Fashion and accessories
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