It is preferable to let the buyer keep the item and offer a partial refund than to initiate a long drawn-out process of a return and relisting the item. I think you can request a partial refund when opening a dispute via PayPal, but going through eBay is the best way to deal with the situation first, especially if the seller is on eBay's Managed Payments system (if G Pay was a payment option in the listing, they are on eBay's payments). See our seller protection policy to find out how to qualify to issue a partial refund. I know how too in paypoo. To offer a partial refund: Go to your Returns dashboard - opens in new window or tab. Select Send offer. Partial refund guidelines where the item is returned used or damaged. Ebay has had a new seller protection policy for Top Rated Sellers the last couple of months. Usually, you can issue a refund using the same payment method the buyer used to purchase the item. Issuing a refund. eBay sellers may now issue partial refunds through eBay's online payment service, PayPal. Offer Partial Refunds . Here's how: Locate the order in Seller Hub - opens in new window or tab or My eBay Sold - opens in new window or tab. Always try to avoid a return. Prior to this change, when an eBay seller wanted to issue a refund to a buyer through PayPal, they had to refund the buyer's entire payment. You can issue full or partial refunds for items in Seller Hub or My eBay up to 90 days after the original transaction. Try the following response: I sold 2 items (the same) and I list only 2 because I can send 1 or 2 in a 500g bag. eBay will offer buyers the option to submit claims through the eBay Resolution Center for most situations. Now when a seller issues a refund, they will be able to select whatever amount they wish to refund, … Locate the … You can choose to add a message to the buyer. Select View return details beside the item. How to offer a partial refund. Top Rated Sellers are allowed to decrease the refund given on returns (up to 50% of the purchase price) if the item is returned to … Ebay will be unaware of this and won't force the seller to do anything. From the dropdown menu, select Send refund. The only time ebay force refunds is when the dispute has been escalated to a claim and ebay … Do NOT close the dispute. You’ll have the ability to make comprehensive seller-initiated refunds for full or partial amounts, by item or on the full order, on eBay or via a third-party platform. Select Offer a partial refund and then Continue. ... Click My eBay at the top of most eBay pages. One way to do this is to offer the buyer a partial refund. In most cases, you'll issue a full refund to the buyer, but if an item is returned used or damaged, it may be appropriate to issue a partial refund. List 3 or more and people get confuddled with postage. A partial refund will be an agreement between you and the seller. How (or can I ) do a partial refund in ebay to get my fees back? Partial refunds is a valuable tool for me, allows me to refund postage on combined orders (I can not set my eBay page up to have eBay combine shipping for me as my items vary in size and weight quire a bit, only really works when a seller sells nothing but same items for example postcards). You may talk to your buyer to work out the best way to refund their money. Choose a reason for the refund. Enter the amount you wish to offer the buyer. You may be asked to sign in. If the buyer requires a refund—cancellation, full refund, less than full refund, or partial refund, eBay will refund the sales tax to the buyer in these cases since we collected the sales tax on the original transaction. Tell them you accept their offer and then wait for the refund. The best practice is to send refunds through the eBay platform. Click Sold on the left side of the page under the Sell heading. 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